We receive many letters from the families we've served, thanking us for our caring ways during their time of loss. Their words warm our hearts, and speak to you of our professionalism, compassion, and the true value of the services we provide.
Nothing makes us happier than making our families happy. If you’ve had an extraordinary experience at our facilities or with our staff, we’d love to hear about it. Your recommendation will be passed along to future families who are considering our services, and will give them reassurance and peace of mind during a difficult decision.
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Darlene and her staff were very professional and helpful in the handling of my husband’s funeral details. Everything was managed with utmost care and compassion. I highly recommend them for funeral arrangements. Nat5 stars ★ ★ ★ ★ ★Natalie Morrison July 16, 2023
As a classmate and friend of Worku at South Hadley High, I saw firsthand just how nice he was. As a team mate on the soccer team I realized he was the best player we had. Even at a young age it was obvious what a wonderful person he was and such a loss to anyone who knew him.5 stars ★ ★ ★ ★ ★Wayne Cordes April 28, 2023
From the moment I entered your establishment, I was met with a courteous welcome and loving, warm atmosphere to calm peaceful surroundings to your beautiful staff. It takes special people to do your job and I will always be grateful for all you've done for me. You transitioned everything for me in a very compassionate, caring and professional manner. Not once, did I ever feel left out of the loop. You went above and beyond what I could have expected. I wish you all great success and keep your warm wonderful personalities for you will become special to many more people.5 stars ★ ★ ★ ★ ★Chris
I did not have a chance to thank you for everything after the funeral. Please let your staff know how much we appreciate them going above on their duties. Everything was lovely. You professionalism and knowledge, perfectly balanced by your sensitivity and caring attention to every detail made the experience easier. There really aren't enough words to express my gratitude for what you have done and how well you handled all the arrangements. Thank you very much.5 stars ★ ★ ★ ★ ★Marisol
You may not remember me, but that is not important. I will always remember you for helping me in handling the tragedy of losing my wife.5 stars ★ ★ ★ ★ ★Lisa, Kate, and Neal
Thank you so much for your thoughtfulness and generosity with regard to the Living Memorial Tree in remembrance of my parents. It truly filled my heart with joy. I wish you and yours a very Happy New Year.5 stars ★ ★ ★ ★ ★Jody
I can not say enough great things about New England Funeral & Cremation Center. Darlene and her team made an incredibly difficult time a beautiful process and honored my fathers last wishes. Everything from the moment of prearrangement to the service went exactly as planned. My family is in Ethiopia and the services was live-streamed for them all to see which was great as they could not attend. Thank you again for everything you did for me and my family. I truly appreciate you all!5 stars ★ ★ ★ ★ ★Tesfaye Bihonegne May 08, 2023
We want to thank you for everything you did to lay our sister to rest. What you and your staff did was above and beyond anything or what anyone could imagine. You made a very stressful and difficult time easier and less stressful. You are one in a million and greatly appreciated.5 stars ★ ★ ★ ★ ★Latessia and Timothy
Just a quick note to express my gratitude and appreciation for managing my Dad's funeral last week. You and your team provided a perfect environment, gave terrific service and participated in the celebration of my Dad's life at the restaurant. My Mom, brother, and I appreciate everything you did! Thank you!5 stars ★ ★ ★ ★ ★David
We wish to express our sincere appreciation for the kindness shown to us at my brother's memorial service. Your compassion along with you efficiency came through and helped us remain at ease through the day!5 stars ★ ★ ★ ★ ★Dave and Rena
Thank you for all your kindness in the arrangements of my wife. I appreciate all your time and kindness. You have gone above and beyond and made a horrible time in life more bearable. You are so nice and I will not forget all you have done.5 stars ★ ★ ★ ★ ★Allison
Thank you so much for taking on the complicated task of my brother. I felt so comfortable in your capable hands throughout this unusual process. You have a very calm and compassionate presence and you excel at customer service, keeping in touch and keeping me well informed every step of the way. It means more to me and my sisters than you'll ever know that we will be able to bury his ashes at the Cape next to people he loved, in a place that he loved. Thank you so much for a wonderful job!5 stars ★ ★ ★ ★ ★Kathy